Refund policy

Mission Apparel Refund and Return Policy

This Refund and Return Policy outlines how Mission Apparel LLC (“we,” “our,” or “us”) handles refunds, returns, and exchanges for purchases made on mission-apparel.com (“the Site”).

For any questions regarding your order, please contact us at info@mission-apparel.com.

1. Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a refund under the conditions outlined below.

• Refund Eligibility:

Items must be in new, unworn, and unwashed condition with original tags intact.

Custom or limited-edition products may not be eligible for refunds (please check product details).

• Refund Timeframe:

Requests for refunds must be made within 30 days of delivery.

• Processing Time:

Approved refunds will be processed within 7-10 business days of receipt and inspection of the returned items.

Refunds will be issued to the original payment method.

• Non-Refundable Items:

• Items marked as final sale or clearance

• Gift cards

Return Process

1. Submit a Return Request: Email info@mission-apparel.com with your order number and reason for the return.

2. Return Authorization: Our customer service team will provide you with instructions on how to ship your item back.

3. Shipping Your Return:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery.

3. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your item for a refund and place a new order.

4. Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong item, contact us immediately at info@mission-apparel.com.

Please provide your order number and photos of the damage or incorrect product. We will work with you to resolve the issue quickly.

5. Non-Delivery Issues

If your order has not arrived within the shipping timeframe provided, please contact us at info@mission-apparel.com for assistance. We may initiate a claim with our shipping partner to investigate the issue.

6. Contact Information

For any additional questions or concerns regarding refunds, returns, or exchanges, contact us at info@mission-apparel.com.

Thank you for supporting Mission Apparel! Live Life on a Mission.