How Can We Help You?

Welcome to Mission Design's support center. We're here to guide you through every step of your custom design journey, from initial concept to final delivery.

Getting Started

Ready to bring your vision to life? Here's everything you need to know about starting your project:

  • How to Order: Fill our our inquiry "get started" form, contact us via email, phone, or schedule a design consultation to discuss your project requirements
  • Artwork Upload: We accept AI, SVG, PNG, PDF, and JPG files. Don't have artwork? No problem – our design team can create it for you
  • Request Quotes: Provide us with your project details, quantities, and timeline for a detailed quote within 48 hours
  • Design Services: Professional design assistance available for custom artwork creation and modifications

Our Process

We've streamlined our process to ensure quality results and clear communication at every step:

1
Submission: Submit your project details, artwork, and requirements
2
Quote: Receive a detailed quote within 48 hours
3
Artwork Proof: Review and approve your design proof before production
4
Payment: Payment due upfront after proof approval
5
Production: 2 weeks standard turnaround (rush options available)
6
Delivery: Shipped via UPS or available for local pickup

Common Questions

  • Turnaround Time: Standard production is 2 weeks from proof approval. Rush services available for urgent deadlines
  • Payment Terms: Payment is due upfront after you approve the final artwork proof
  • Shipping: We ship nationwide via UPS. Local customers can arrange pickup at our facility
  • Design Services: Professional design assistance available for custom artwork and modifications
  • File Formats: We accept AI, SVG, PNG, PDF, and JPG files. Vector formats (AI, SVG) preferred for best quality
  • Minimum Orders: Contact us for minimum order requirements, which vary by product and process

Policies

  • Returns: Returns accepted only for production errors on our part. Custom orders cannot be returned due to customer preference changes
  • Order Changes: Changes can be made before proof approval. After approval, changes may incur additional fees and extend production time
  • Rush Fees: Expedited production available for additional fees. Contact us for rush pricing and availability
  • Proof Approval: Customer is responsible for thoroughly reviewing and approving all proofs. Mission Design is not responsible for errors in approved artwork
  • Quality Guarantee: We stand behind our work. If there's a production error, we'll remake your order at no charge

Customer Portal

Access your account and manage your orders through our customer portal: (coming soon)

Contact Us

Ready to start your project or have questions? We're here to help:

Email
info@mission-designs.com
Phone
+1 (231) 412-9017

Still need help? Reach out and our team will get back to you shortly!

Contact Support

How Can We Help You?

At Mission Design, we make custom apparel and merchandise simple, professional, and stress-free. Whether you're placing your very first order or managing a large project, this page will guide you through our process and answer the most common questions.

1 Getting Started

Ordering with Mission Design is easy:

How to Order

  • Submit your idea or design through our online form.
  • Upload artwork files (AI, SVG, PNG, PDF, JPG preferred).
  • Request a quote for the products and quantities you need.

What Happens Next

Our team will review your request and connect with you to ensure we fully understand your project before moving forward.

2 Our Process

We keep every project organized and transparent:

Step by Step

  1. Submission received.
  2. We reach out to confirm details and prepare a quote.
  3. If artwork is required, we'll create and send you a proof.
  4. Once the proof is approved, payment is collected upfront.
  5. Production begins (about 2 weeks standard; rush available for a fee).
  6. You'll get updates and order tracking until delivery is complete.

3 Common Questions

Timing & Payment

  • Turnaround Time: Standard is ~2 weeks. Rush service is available for an additional fee.
  • Payment Terms: Payment is required upfront when artwork is approved.

Delivery & Files

  • Shipping Options: Local drop-off or UPS delivery.
  • File Formats: Preferred file types are AI, SVG, PNG, PDF, or JPG.

Design Services

$30/hour for professional design support if you need help creating or polishing your artwork.

4 Policies

Returns & Changes

  • Returns: Because each item is custom, returns are generally not accepted unless there is a production error.
  • Order Changes: Changes can only be made before artwork proof approval.

Additional Fees & Responsibilities

  • Rush Fees: Projects needed faster than 2 weeks may incur additional charges.
  • Customer Responsibility: Carefully review and approve artwork proofs to avoid errors.

Contact Us

Need more help? You can email us directly at:

support@mission-design.com